ANEH

Terms & conditions

Aneh Studio (or Aneh) is a ‘One-person company’ (Eenmanszaak) owned and operated by Bram Smis (hereinafter referred to as ‘Aneh Studio’). This website is operated by Aneh Studio. Throughout the site, the terms “we”, “us” and “our” refer to Aneh Studio. Aneh Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

 

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Wix.com, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

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General conditions of sale

This website is the property of Aneh Studio (or Aneh) which is a ‘One-person company’ (Eenmanszaak) owned and operated by Bram Smis.

 

Registered Office: Jean De Greefstraat 38 bus 8, 1083 Ganshoren, Belgium.

Email: contact@anehstudio.com

Tel: 0032 (0)468 29 70 59

 

Only Belgian Law applies to the General Conditions of the Webshop.

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Definitions

Working days: are all calendar days except Saturdays, Sundays and legal holidays.

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Purchase and payment

The agreement between the Aneh Studio webshop and the buyer is realised as soon as the buyer has accepted the conditions made by Aneh Studio and agreed with them. The lack of a traditional signature does not affect the obligatory character of the offer and its acceptation. Aneh Studio has the right to refuse an order to subject it to extra conditions, for instance for huge orders, orders placed by minors, when the order procedures have not been completely executed or when previous orders have caused problems.

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Aneh Studio will always confirm the order by email. As long as a confirmation email has not been received by the customer, the order is not valid. Payment of products bought at Aneh webshop can exclusively be made by available methods of payment. The seller remains the owner of the goods until payment has been completed. To guarantee safe online payment and the safety of your personal data, transactions are sent over the Internet locked and secured by SSL technology. To execute payment through SSL, no extra software is needed. When payment is not made in due time, Aneh Studio has got the authority to cancel the agreement immediately or to delay (further) delivery of the goods till full payment has been made. The General conditions and the confirmation mails are always stated in the language of the website.

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Delivery and time of delivery

The delivery times stated by Aneh Studio are approximately correct but are not ultimate deadlines. The ultimate delivery time is 30 days after receiving the order, except when payment is made by transfer: in this case the ultimate delivery time is 30 days after receiving the payment. In the case of temporary unavailability of a product, we will clearly indicate when it will be available again.

 

As soon as the goods have been delivered at the delivery address, the risk concerning these products is the purchaser’s responsibility. For deliveries abroad the general conditions can be different. Aneh Studio delivers in all countries of the European Union. Deliveries are made exclusively through a courier service. You will be informed about shipping and delivery costs before your purchase is confirmed. If shipping costs cannot be calculated automatically, this will be mentioned and, or an estimation of the shipping costs will be forwarded.

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Product information

We provide information, images, price quotes concerning the goods offered and the main characteristics of the goods given by e-mail as accurately as possible. For every product availability is mentioned. Aneh Studio tries to provide correct information, yet it can occur that goods cannot be delivered, due to unintentional wrong stock data. In such a case the Aneh Studio representative will contact you as soon as possible and offer you a solution. The products offered comply with legal standards and can be sold online.

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Law on buying by mail order (time for reflection and returns)

The Belgian Bill of Law on Commercial Practice, the Information and Protection of the Customer of April 12 2010, states that the purchaser has a time for reflection of 14 calendar days for all products bought from Aneh Studio. This period starts as soon as you or someone assigned by you has received the goods. During this period we expect you to handle the goods and the package material carefully. The right to cancel the purchase is not possible when the product and the package material are no longer original, undamaged and unused.

 

When you want to cancel the purchase, you must inform us by phone or by letter within 14 calendar days following the day of delivery of the goods. Cancelling the purchase is not subject to any fines and a reason must not be given. The goods must be returned undamaged, unused and unopened (in their original packaging) at the very latest 14 days after delivery. The shipping date is the control date. All documentation, certificates of guarantee and packing materials must be added to the return shipment, as well as the number of your bank account. The purchaser pays the shipping costs of the returned goods. Under-stamped or unstamped shipments are always refused and will be sent back to the purchaser.

 

Aneh Studio returns the complete amount of the purchase within 30 days after the goods have been returned. If goods have not been returned in accordance with the conditions of the right to cancel, the amount of the purchase including the shipping costs, will not or not completely be returned. The product, in this case, remains your property. On your demand the goods can be sent back to you on the condition of payment of the shipping costs. Exceptions on the conditions as stated here; when a product was made or changed especially for you the right to cancel the purchase within 14 calendar days does not apply. This also applies to perishables, cds, dvds, software, cd-roms or other similar products of which the seal has been broken or the packaging opened.

 

Repayment is not possible when a product has been worn or is damaged in any other way

Goods must be returned to the following address: Jean De Greefstraat 38 bus 8, 1083 Ganshoren, Belgium.

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Faults and defects

The customer is obliged to control the goods thoroughly immediately after receiving them. He/she has to control whether the goods conform to the agreement; Have the correct goods been delivered? Do the delivered goods comply with the agreed quality specifications or (if no specifications were made) to the standards that can be expected for normal use of the goods? When a clear fault is found it must be reported to Aneh Studio within 7 working days after delivery.

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Circumstances beyond our control

These are all external causes, anticipated or not, and on which Aneh Studio cannot exert any influence, yet which make it impossible for Aneh Studio to meet its commitments. Aneh Studio has the right to appeal to ‘Circumstances beyond our control’ if the circumstances that make it impossible to meet its commitments occur after Aneh Studio should have met its commitments. In such a situation delivery and other obligations of Aneh Studio are cancelled. If this period is longer than 8 weeks, both parties can undo the agreement, without any obligation of compensation.

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Prices

Before settling the bill you are notified of the price of the goods. All prices are in Euros and include VAT. Shipment costs are mentioned separately. Agreeing a price with the customer does not omit the right of Aneh Studio to raise the price. If a price is risen after the agreement was made, the customer can cancel the agreement, independently from the percentage of the raise.

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Rights of intellectual ownership

The contents of this site, including brands, logos, drawings, data, names of products, texts, images etc. are protected by intellectual rights and belong to Aneh Studio.

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Questions and complaints

Complaints and disputes must be made within 7 days after delivery. If a complaint is accepted our liability is limited to exchanging the goods. The liability of the seller is limited to the amount paid for every order.

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Disagreements

Exclusively Belgian Law applies on all offers and agreements, without giving effect to any principles of law. All disagreements originated by offers or deals made by Aneh Studio shall be filed only before the authorised Court of Justice, unless an imperative statutory provision indicates another jurisdiction as authorised.

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Limitation of the liability

The information on the website has got a general character. It has not been adapted to personal or specific circumstances and therefore cannot be considered as personal, professional or legal advice to the customer. Aneh Studio makes every possible effort to provide correct, accurate and up-to-date information. In spite of these efforts inaccuracies can occur in the information provided on the website. If the information is inaccurate or if parts of the information are unavailable on the website, Aneh Studio will do its utmost to rectify this without delay. However, Aneh Studio cannot be held liable for direct or indirect damage caused by the information on this site. If you find inaccuracies in the information provided by this site you can contact the administrator.

The contents of this site, including the links, can be adapted, changed or completed without previous announcement. Aneh Studio cannot guarantee the good operation of this site and cannot be held responsible for a bad operation, temporarily unavailability of the site, or for any damage caused by access to, or use of the website. Aneh Studio can never be held responsible directly or indirectly for damage caused by the use of this site or other sites, especially as a consequence of links or hyperlinks, including all loss, interruption of work, damage to programs and other computer system data, machinery programs or other of the user. The website can contain hyperlinks to sites or pages of third parties or refer to these indirectly. Putting the links to these sites or pages does not imply any approval of their contents. Aneh Studio clearly states it has got no control over the characteristics of these sites and can never be held responsible for the contents or the characteristics of them, nor for any damage caused by using them.

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Returns

In case you aren't completely satisfied with your product you are allowed to return it to us. You are responsible for the delivery cost for returning. Make sure you do this within 14 days of receiving your order (otherwise you'll use the right of renunciation) and please add a reason for your return. Please contact Aneh Studio by email first before attempting to return the product in order to receive instructions from us on how to do so. We'll contact you as soon as we receive your return, after this you'll either receive a refund or a new tracking code for the replacement product.

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Shipping

We ship using either Bpost or PostNL, we provide tracking codes for every order. After you've completed your order you'll receive an e-mail with all the information you'll need to follow your parcel. We try to ship all orders within 24 hours of receipt. We will notify you of any significant shipping delays. Shipment within the Benelux region normally takes between 3-5 business days. Other EU countries may take longer to deliver. 

 

If you didn't receive an e-mail then first check your spamfolder. If there is nothing there please send us an e-mail to contact@anehstudio.com and we’ll help you out.

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